This page presents the privacy policy of the AFIACARE public website.

Our institutional website is https://afiacare.com. This public site is published at https://workspace.afiacare.com.

Contact forms

When you send a request through the contact form, we collect the information you enter (first and last name, e-mail address, phone number, organisation and message) in order to handle your request and create a commercial lead. A short anti-robot check is also used to protect the form; it is not used for marketing profiling.

If you book a video appointment, you are redirected to Microsoft Bookings, which processes the data required to schedule the meeting under Microsoft’s own terms.

Cookies

This public site does not use a comment form and does not set advertising cookies.

If you choose a language (French or English), a cookie is stored so that your preference is remembered on later visits. It contains no identity data and expires after one year.

If you switch between light and dark theme, that choice is stored locally in your browser (it is not sent to our servers).

Accessing the Workspace application (login area) may set authentication cookies required to keep your session; those cookies are governed by the Workspace environment and are not used to track public-site browsing.

Embedded content from other websites

Pages on this site may include embedded content (for example videos, images or booking widgets). Embedded content from other websites behaves in the same way as if the visitor went to that other website.

Those websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with that embedded content if you have an account and are logged in to their site.

1. Collection of personal data

We collect customers’ personal information only in the context of our business relationship, in particular to:

• respond to customers’ requests and specific needs;
• send commercial and promotional communications;
• improve our services and the customer experience.

The data collected may include: last name, first name, e-mail address, phone number, and any other information needed for communication.

2. Legal basis and consent

The collection and use of personal data are based on:

• the customer’s explicit consent when they provide their information;
• the performance of a contract or of steps prior to entering into a contract;
• our legitimate interest in communicating with customers and prospects, while respecting their rights.

3. Use of personal data

Personal data are used only to:

• contact the customer by e-mail, phone or any other agreed means;
• provide information about our products, services and promotional offers;
• improve the quality of our services on the basis of interactions and customer feedback.

4. Data retention period

Personal data are retained for a period that is proportionate to the purposes for which they were collected, and in accordance with applicable law. After that period they are deleted or anonymised.

5. Data sharing

We do not share personal data with third parties, except in the following cases:

• when this is necessary to perform a requested service;
• to comply with a legal obligation;
• with trusted partners, subject to a strict confidentiality commitment.

6. Customers’ rights

In accordance with applicable regulations, customers have the following rights:

• right of access, rectification and erasure of their data;
• right to object and to restrict processing;
• right to data portability where applicable;
• right to withdraw their consent at any time.

Any request relating to these rights may be sent to our dedicated team via the contact page.

7. Data security

We implement appropriate technical and organisational measures to ensure the security and confidentiality of personal data.

8. Changes to these terms

We reserve the right to amend these terms in order to comply with legal and regulatory developments. Any update will be communicated to customers in an appropriate manner.